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  1. Measuring indirect effects of unfair employer behavior on worker productivity
    a field experiment
    Autor*in: Heinz, Matthias; Jeworrek, Sabrina; Mertins, Vanessa; Schumacher, Heiner; Sutter, Matthias
    Erschienen: [20. Dezember 2017]
    Verlag:  Halle Institute for Economic Research (IWH) - Member of the Leibniz Association, Halle (Saale), Germany

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may... mehr

    Standort:
    Leibniz-Institut für Wirtschaftsforschung Halle, Bibliothek
    Fernleihe:
    keine Fernleihe

    Standort:
    Universitäts- und Landesbibliothek Sachsen-Anhalt / Zentrale
    Signatur:
    eBook
    Fernleihe:
    keine Fernleihe

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 13 (2017,26)
    Fernleihe:
    keine Fernleihe

     

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence effort) when managers behave unfairly towards co-workers. In order to rule out such confounds and to measure productivity changes of unaffected workers in a clean way, we create an environment where employees work for two shifts. In one treatment, we lay off parts of the workforce before the second shift. Compared to two different control treatments, we find that, in the layoff treatment, the productivity of the remaining, unaffected workers drops by 12 percent. We show that this result is not driven by peer effects or altered beliefs about the job or the managers’ competence, but rather related to the workers’ perception of unfair behavior of employers towards co-workers. The latter interpretation is confirmed in a survey among professional HR managers. We also show that the effect of unfair behavior on the productivity of unaffected workers is close to the upper bound of the direct effects of wage cuts on the productivity of affected workers. This suggests that the price of an employer’s unfair behavior goes well beyond the potential tit-for-tat of directly affected workers.

     
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    Volltext (kostenfrei)
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/172484
    Schriftenreihe: IWH discussion papers ; 2017, no. 26 (December 2017)
    Schlagworte: Personalführung; Betriebsklima; Gerechtigkeit; Wirkungsanalyse; Arbeitskräfte; Arbeitsproduktivität; Feldforschung; Callcenter; Deutschland
    Umfang: 1 Online-Ressource (III, 55 Seiten, 2,28 MB), Illustration, Diagramm
  2. Measuring indirect effects of unfair employer behavior on worker productivity
    a field experiment
    Autor*in: Heinz, Matthias; Jeworrek, Sabrina; Mertins, Vanessa; Schumacher, Heiner; Sutter, Matthias
    Erschienen: November 2017
    Verlag:  CESifo, Center for Economic Studies & Ifo Institute, Munich

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may... mehr

    Standort:
    Staats- und Universitätsbibliothek Bremen
    Fernleihe:
    keine Fernleihe

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 63 (6760)
    Fernleihe:
    keine Fernleihe

     

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence effort) when managers behave unfairly towards co-workers. In order to rule out such confounds and to measure productivity changes of unaffected workers in a clean way, we create an environment where employees work for two shifts. In one treatment, we lay off parts of the workforce before the second shift. Compared to two different control treatments, we find that, in the layoff treatment, the productivity of the remaining, unaffected workers drops by 12 percent. We show that this result is not driven by peer effects or altered beliefs about the job or the managers' competence, but rather related to the workers' perception of unfair behavior of employers towards co-workers. The latter interpretation is confirmed in a survey among professional HR managers. We also show that the effect of unfair behavior on the productivity of unaffected workers is close to the upper bound of the direct effects of wage cuts on the productivity of affected workers. This suggests that the price of an employer’s unfair behavior goes well beyond the potential tit-for-tat of directly affected workers.

     
    Export in Literaturverwaltung   RIS-Format
      BibTeX-Format
    Hinweise zum Inhalt
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/173036
    Schriftenreihe: Array ; no. 6760
    Schlagworte: Personalführung; Betriebsklima; Gerechtigkeit; Wirkungsanalyse; Arbeitskräfte; Arbeitsproduktivität; Feldforschung; Callcenter; Deutschland
    Umfang: 1 Online-Ressource (circa 58 Seiten), Illustrationen
  3. Measuring indirect effects of unfair employer behavior on worker productivity
    a field experiment
    Autor*in: Heinz, Matthias; Jeworrek, Sabrina; Mertins, Vanessa; Schumacher, Heiner; Sutter, Matthias
    Erschienen: November 2017
    Verlag:  Max Planck Institute for Research on Collective Goods, Bonn

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may... mehr

    Standort:
    Leibniz-Institut für Wirtschaftsforschung Halle, Bibliothek
    Fernleihe:
    keine Fernleihe

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 62 (2017,22)
    Fernleihe:
    keine Fernleihe

     

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence effort) when managers behave unfairly towards co-workers. In order to rule out such confounds and to measure productivity changes of unaffected workers in a clean way, we create an environment where employees work for two shifts. In one treatment, we lay off parts of the workforce before the second shift. Compared to two different control treatments, we find that, in the layoff treatment, the productivity of the remaining, unaffected workers drops by 12 percent. We show that this result is not driven by peer effects or altered beliefs about the job or the managers' competence, but rather related to the workers’ perception of unfair behavior of employers towards co-workers. The latter interpretation is confirmed in a survey among professional HR managers. We also show that the effect of unfair behavior on the productivity of unaffected workers is close to the upper bound of the direct effects of wage cuts on the productivity of affected workers. This suggests that the price of an employer’s unfair behavior goes well beyond the potential tit-for-tat of directly affected workers.

     
    Export in Literaturverwaltung   RIS-Format
      BibTeX-Format
    Hinweise zum Inhalt
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/174501
    Schriftenreihe: Preprints of the Max Planck Institute for Research on Collective Goods ; 2017, 22
    Schlagworte: Personalführung; Betriebsklima; Gerechtigkeit; Wirkungsanalyse; Arbeitskräfte; Arbeitsproduktivität; Feldforschung; Callcenter; Deutschland
    Umfang: 1 Online-Ressource (circa 54 Seiten), Illustrationen
  4. Measuring indirect effects of unfair employer behavior on worker productivity
    a field experiment
    Autor*in: Heinz, Matthias; Jeworrek, Sabrina; Mertins, Vanessa; Schumacher, Heiner; Sutter, Matthias
    Erschienen: 08 November 2017
    Verlag:  Centre for Economic Policy Research, London

    Standort:
    Leibniz-Institut für Wirtschaftsforschung Halle, Bibliothek
    Fernleihe:
    keine Fernleihe

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    W 32 (12429)
    Fernleihe:
    uneingeschränkte Fernleihe, Kopie und Ausleihe
    Export in Literaturverwaltung   RIS-Format
      BibTeX-Format
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Druck
    Schriftenreihe: Array ; DP 12429
    Schlagworte: Personalführung; Betriebsklima; Gerechtigkeit; Wirkungsanalyse; Arbeitskräfte; Arbeitsproduktivität; Feldforschung; Callcenter; Deutschland
    Umfang: 55 Seiten, Illustrationen
    Bemerkung(en):

    Erscheint auch als Online-Ausgabe
  5. Measuring indirect effects of unfair employer behavior on worker productivity
    a field experiment
    Autor*in: Heinz, Matthias; Jeworrek, Sabrina; Mertins, Vanessa; Schumacher, Heiner; Sutter, Matthias
    Erschienen: November 2017
    Verlag:  IZA, Bonn, Germany

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may... mehr

    Standort:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signatur:
    DS 4 (11128)
    Fernleihe:
    keine Fernleihe

     

    We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence effort) when managers behave unfairly towards co-workers. In order to rule out such confounds and to measure productivity changes of unaffected workers in a clean way, we create an environment where employees work for two shifts. In one treatment, we lay off parts of the workforce before the second shift. Compared to two different control treatments, we find that, in the layoff treatment, the productivity of the remaining, unaffected workers drops by 12 percent. We show that this result is not driven by peer effects or altered beliefs about the job or the managers' competence, but rather related to the workers' perception of unfair behavior of employers towards co-workers. The latter interpretation is confirmed in a survey among professional HR managers. We also show that the effect of unfair behavior on the productivity of unaffected workers is close to the upper bound of the direct effects of wage cuts on the productivity of affected workers. This suggests that the price of an employer's unfair behavior goes well beyond the potential tit-for-tat of directly affected workers.

     
    Export in Literaturverwaltung   RIS-Format
      BibTeX-Format
    Hinweise zum Inhalt
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    Quelle: Verbundkataloge
    Sprache: Englisch
    Medientyp: Buch (Monographie)
    Format: Online
    Weitere Identifier:
    hdl: 10419/174038
    Schriftenreihe: Discussion paper / IZA ; no. 11128
    Schlagworte: Personalführung; Betriebsklima; Gerechtigkeit; Wirkungsanalyse; Arbeitskräfte; Arbeitsproduktivität; Feldforschung; Callcenter; Deutschland
    Umfang: 1 Online-Ressource (circa 57 Seiten), Illustrationen