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  1. The importance of clarity
    impacts of Colombia's Lenguaje Claro Program on reducing administrative burdens
    Author: Cuesta, Ana; Reyes, Angela; Roseth, Benjamin
    Published: May 2019
    Publisher:  Inter-American Development Bank (IDB), [Washington, DC]

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in... more

    Access:
    Resolving-System (kostenfrei)

    Location:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signature:
    DS 144
    Inter-library loan:
    No inter-library loan

     

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact evaluation of the Lenguaje Claro Program of Colombia’s National Planning Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the property department of the city of Bogota. The study shows that clarifying content via modifications in language, content order, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and public institutions. A complementary perception survey revealed that there is significant room for additional simplification, as both the original and the plain language letter were largely poorly rated by citizens.

     
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    Content information
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    46
    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/208171
    Series: IDB working paper series ; no. IDB-WP-983
    Subjects: administrative burden; language simplification; plain language; public services; red tape
    Scope: 1 Online-Ressource (circa 32 Seiten)
  2. La importancia de ser claro
    Programa de Lenguaje Claro : evidencia en la reducción de la carga administrativa en Colombia
    Author: Cuesta, Ana; Reyes, Angela; Roseth, Benjamin
    Published: mayo de 2019
    Publisher:  Banco Interamericano de Desarrollo, [Washington, DC]

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in... more

    Access:
    Resolving-System (kostenfrei)

    Location:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signature:
    DS 144
    Inter-library loan:
    No inter-library loan

     

    Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact evaluation of the Lenguaje Claro Program of Colombia's National Planning Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the property department of the city of Bogota. The study shows that clarifying content via modifications in language, content order, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and public institutions. A complementary perception survey revealed that there is significant room for additional simplification, as both the original and the plain language letter were largely poorly rated by citizens.

     
    Export to reference management software   RIS file
      BibTeX file
    Content information
    Volltext (kostenfrei)
    Volltext (kostenfrei)
    46
    Source: Union catalogues
    Language: Spanish
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/208172
    Series: Documento de trabajo del BID ; no. IDB-WP-983
    Subjects: administrative burden; language simplification; plain language; public services; red tape
    Scope: 1 Online-Ressource (circa 33 Seiten)