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  1. Should I train or should I go?
    human resources, human capital, turnover and service quality
    Author: Georgiadis, Andreas; Kornelakis, Andreas
    Published: [2024]
    Publisher:  Global Labor Organization (GLO), Essen

    Extant literature documents a relationship between human resource management (HRM) practices and performance, but the mechanisms underlying this relationship are still not well understood. We develop a theoretical framework of the HRM-performance... more

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    Location:
    ZBW - Leibniz-Informationszentrum Wirtschaft, Standort Kiel
    Signature:
    DS 565
    Inter-library loan:
    No inter-library loan

     

    Extant literature documents a relationship between human resource management (HRM) practices and performance, but the mechanisms underlying this relationship are still not well understood. We develop a theoretical framework of the HRM-performance relationship fusing an employment systems approach with human capital theory and articulating the mechanisms and temporal pathways linking HRM bundles and service quality. We use a unique and large panel dataset from the English social care sector to test our framework. The results highlight the significant role of collective human capital and voluntary turnover in the dynamic relationship between bundles of HRM practices and service quality.

     
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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Online
    Other identifier:
    hdl: 10419/299788
    Series: GLO discussion paper ; no. 1452
    Subjects: Human Capital; HR Management; Firm Performance; Turnover; Training
    Scope: 1 Online-Ressource (circa 31 Seiten), Illustrationen