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  1. Diversity Management and Discrimination
    Immigrants and Ethnic Minorities in the EU
    Author: Wrench, John
    Published: 2007; ©2007.
    Publisher:  Routledge, Abingdon

    What can diversity management offer those concerned with ethnic inequality, racial discrimination, and issues of social and economic inclusion and exclusion? In this book, John Wrench traces the emergence of diversity management, highlights recent... more

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    What can diversity management offer those concerned with ethnic inequality, racial discrimination, and issues of social and economic inclusion and exclusion? In this book, John Wrench traces the emergence of diversity management, highlights recent issues and trends, and considers the future development of diversity management in Europe. Cover -- Contents -- Acknowledgements -- List of Abbreviations -- 1 Introducing the Issues -- 2 Diversity Management in the USA -- 3 The Background to Diversity Management in Europe -- 4 Convergence and Constraints in European Diversity Practice -- 5 An Overview of Critiques of Diversity Management -- 6 Diversity Management and Anti-Discrimination -- 7 Diversity and the Future -- Bibliography -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Z.

     
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    Source: Union catalogues
    Contributor: Verkuyten, ssor Maykel (MitwirkendeR)
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9780754683513
    Series: Research in Migration and Ethnic Relations Series
    Subjects: Race discrimination; Personnel management; Diversity in the workplace; Diversity in the workplace -- Europe; Personnel management -- Europe; Race discrimination -- Europe -- Prevention; Diversity in the workplace ; Europe; Personnel management ; Europe; Race discrimination ; Europe ; Prevention; Electronic books
    Scope: 1 online resource (167 pages)
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    Description based on publisher supplied metadata and other sources
  2. Recruiting, retaining, and promoting culturally different employees
    Author: Laroche, Lionel
    Published: ©2007
    Publisher:  Elsevier Butterworth-Heinemann, Amsterdam

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    Ostbayerische Technische Hochschule Amberg-Weiden / Hochschulbibliothek Amberg
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    Volltext (URL des Erstveröffentlichers)
    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9780750682404; 075068240X; 9780080468334; 0080468330
    Subjects: Multiculturalisme en milieu de travail; Personnel / Direction; BUSINESS & ECONOMICS / Workplace Culture; BUSINESS & ECONOMICS / Human Resources & Personnel Management; Diversity in the workplace; Personnel management; Mitarbeiter; Multikulturelle Gesellschaft; Wirtschaft; Diversity in the workplace; Personnel management; Interkulturelles Management; Personalpolitik; Interkulturelle Kompetenz; Personalauswahl; Ausländischer Arbeitnehmer; Personalentwicklung; Diversity Management
    Scope: xx, 297 pages
    Notes:

    The USA and Canada welcomes every year significant numbers of immigrant professionals who have high levels of formal education (Bachelors, Masters and Ph. D.) as well as extensive experience; yet a significant fraction of these immigrants are unemployed or underemployed. The purpose of this book is to help US and Canadian organizations make full use of the significant human capital that immigrants represent. This book will help organizations: .Modify their recruitment and selection process to avoid rejecting culturally different candidates for reasons that are not related to their ability to do the job .Develop and promote culturally diverse employees to ensure that they retain and capitalize on the new ideas that these employees bring Highly- practical the book is divided into two parts:- The first part focuses on the recruiting process. It takes readers through the recruiting process used by most organizations and examines why cultural differences can throw this process off . The discussion is framed by an introduction explaining what cultural differences are and a description of cross-cultural communication issues and suggested solutions. .The second part examines the retention and promotion of culturally different employees. The turnover of culturally different people is often higher than average and they are proportionately less represented in the higher echelons of large organizations. The work examines the root causes of these issues and proposes solutions that individuals and organizations can implement. * This book focuses on the impact of cultural difference in the workplace and the challenges that immigrants and their employers experience as a result * Practical case studies incorporated throughout the text * How to attract, nurture and keep a diverse talent pool

    Includes bibliographical references (pages 291-292) and index
  3. Recruiting, retaining and promoting culturally different employees
    Author: Laroche, Lionel; Rutherford, Donald
    Published: 2007
    Publisher:  Butterworth-Heinemann/Elsevier, Amsterdam [u.a.]

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    THD - Technische Hochschule Deggendorf, Hochschulbibliothek
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  4. Diversity Management and Discrimination
    Immigrants and Ethnic Minorities in the EU
    Author: Wrench, John
    Published: 2007; ©2007.
    Publisher:  Routledge, Abingdon

    What can diversity management offer those concerned with ethnic inequality, racial discrimination, and issues of social and economic inclusion and exclusion? In this book, John Wrench traces the emergence of diversity management, highlights recent... more

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    Max-Planck-Institut für Bildungsforschung, Bibliothek und wissenschaftliche Information
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    What can diversity management offer those concerned with ethnic inequality, racial discrimination, and issues of social and economic inclusion and exclusion? In this book, John Wrench traces the emergence of diversity management, highlights recent issues and trends, and considers the future development of diversity management in Europe. Cover -- Contents -- Acknowledgements -- List of Abbreviations -- 1 Introducing the Issues -- 2 Diversity Management in the USA -- 3 The Background to Diversity Management in Europe -- 4 Convergence and Constraints in European Diversity Practice -- 5 An Overview of Critiques of Diversity Management -- 6 Diversity Management and Anti-Discrimination -- 7 Diversity and the Future -- Bibliography -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Z.

     
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    Source: Union catalogues
    Contributor: Verkuyten, ssor Maykel (MitwirkendeR)
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9780754683513
    Series: Research in Migration and Ethnic Relations Series
    Subjects: Race discrimination; Personnel management; Diversity in the workplace; Diversity in the workplace -- Europe; Personnel management -- Europe; Race discrimination -- Europe -- Prevention; Diversity in the workplace ; Europe; Personnel management ; Europe; Race discrimination ; Europe ; Prevention; Electronic books
    Scope: 1 online resource (167 pages)
    Notes:

    Description based on publisher supplied metadata and other sources
  5. Recruiting, retaining and promoting culturally different employees
    Author: Laroche, Lionel; Rutherford, Don
    Published: c 2007
    Publisher:  Butterworth-Heinemann, Amsterdam [u.a.]

    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention-part 1:... more

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    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention-part 1: manager-employee relations -- Retention-part 2: teamwork -- Promotion

     
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    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Print
    ISBN: 075068240X; 9780750682404
    RVK Categories: QV 578
    Subjects: Personalbeschaffung; Personalmanagement; Interkulturelles Management; Diversity in the workplace; Personnel management; Diversity in the workplace; Personnel management; Personalpolitik; Interkulturelles Verstehen
    Scope: XX, 297 S., graph. Darst., 23 cm
    Notes:

    Includes bibliographical references (p. 291-292) and index

    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention--part 1: manager-employee relations -- Retention--part 2: teamwork -- Promotion -- Conclusions
  6. Geschlechterdifferenzierung in der Arbeitswelt
    unternehmenskulturelle Einflüsse und personalwirtschaftliche Gestaltungsoptionen
    Author: Albrecht, Victoria
    Published: 2007
    Publisher:  Lang, Frankfurt am Main

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    Source: Staatsbibliothek zu Berlin
    Language: German
    Media type: Dissertation
    Format: Print
    ISBN: 9783631565063; 3631565062
    Other identifier:
    9783631565063
    RVK Categories: QV 020 ; MS 3050 ; QV 221
    Series: Schriften des Instituts für Unternehmensführung der Georg-August-Universität Göttingen ; 10
    Subjects: Geschlechterforschung; Arbeitswelt; Unternehmenskultur; Personalmanagement; Diversity Management; Gleichstellungspolitik; Gleichberechtigung; Deutschland; Sex role in the work environment; Diversity in the workplace; Personnel management
    Scope: 323 S., graph. Darst., 210 mm x 148 mm
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    Zugl.: Göttingen, Univ., Diss., 2007
  7. Recruiting, retaining, and promoting culturally different employees
    Author: Laroche, Lionel
    Published: c2007
    Publisher:  Elsevier Butterworth-Heinemann, Amsterdam

    The USA and Canada welcomes every year significant numbers of immigrant professionals who have high levels of formal education (Bachelors, Masters and Ph. D.) as well as extensive experience; yet a significant fraction of these immigrants are... more

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    The USA and Canada welcomes every year significant numbers of immigrant professionals who have high levels of formal education (Bachelors, Masters and Ph. D.) as well as extensive experience; yet a significant fraction of these immigrants are unemployed or underemployed. The purpose of this book is to help US and Canadian organizations make full use of the significant human capital that immigrants represent. This book will help organizations: .Modify their recruitment and selection process to avoid rejecting culturally different candidates for reasons that are not related to their ability to do the job .Develop and promote culturally diverse employees to ensure that they retain and capitalize on the new ideas that these employees bring Highly- practical the book is divided into two parts:- The first part focuses on the recruiting process. It takes readers through the recruiting process used by most organizations and examines why cultural differences can throw this process off . The discussion is framed by an introduction explaining what cultural differences are and a description of cross-cultural communication issues and suggested solutions. .The second part examines the retention and promotion of culturally different employees. The turnover of culturally different people is often higher than average and they are proportionately less represented in the higher echelons of large organizations. The work examines the root causes of these issues and proposes solutions that individuals and organizations can implement. * This book focuses on the impact of cultural difference in the workplace and the challenges that immigrants and their employers experience as a result * Practical case studies incorporated throughout the text * How to attract, nurture and keep a diverse talent pool

     
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    Volltext (An electronic book accessible through the World Wide Web; click for information)
    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9781136369599; 9781280747519; 075068240X; 0080468330; 9780750682404; 9780080468334
    RVK Categories: QV 578
    Subjects: Personalbeschaffung; Personalmanagement; Interkulturelles Management; Personnel management; Diversity in the workplace; Personalpolitik; Interkulturelles Verstehen
    Scope: Online-Ressource (xx, 297 p), ill, 23 cm
    Notes:

    Includes bibliographical references (p. 291-292) and index

    Electronic reproduction; Mode of access: World Wide Web

    1. Introduction : culture and recruitmentCulture defined -- National culture -- Iceberg analogy -- Culture is about making choices -- Generalizations and stereotypes -- Definitions and terms -- 2. Screening résumés -- North American recruitment and selection process -- Comparing North American recruitment and selection processes with other regions -- Résumé deferences across cultures -- Why culturally different résumés do not reach their target audience -- Action steps for the organization -- 3. Interviewing candidates -- Telephone interviews -- Face-to-face interviews -- Testing -- Action steps for the organization -- 4. Helping immigrants find jobs -- Who are you and how can you possibly help me? -- The résumé is not the first step in the process -- The job search -- Keeping in touch -- 5. Helping international new hires adapt to the organization -- Culture shock and adjustment -- New employee orientation, coaching, and support -- Summary -- 6. Cross-cultural communication -- Introduction to communication -- Nonverbal communication differences -- Verbal communication differences -- Written communication -- "The medium is the message" -- More communication ideas -- Summary -- 7. Retention, part 1 : manager-employee relations -- Hierarchy in manager-employee relations -- Cross-cultural feedback -- Summary -- 8. Retention, part 2 : teamwork -- Individualism -- Hierarchy -- Risk tolerance -- Issues of building cross-cultural teams -- Summary -- 9. Promotion -- Rewards and recognition -- Promotions -- How can culturally difference people reach their professional objectives in North American organizations? -- How can North American organizations help their culturally different employees reach their professional objectives? -- 10. Conclusions -- Individual employee and manager benefits -- Company benefits -- Final words of advice -- Appendix. Global and North American migration demographics.

    Part 1: Recruiting from a culturally diverse talent pool, Introduction: What are cultural differences, Screening resumes, Screening candidates, Probation period, Job search advice for employment in North America, Cross-cultural communication issues Part 2: Retaining and promoting culturally different employees, Retention and promotion issues resulting from cultural differences, Manager-employee relationships, Teamwork, Promotion process, Conclusion: Benefits of cultural diversity. Appendixes. Index.
  8. Recruiting, retaining and promoting culturally different employees
    Author: Laroche, Lionel; Rutherford, Donald
    Published: 2007
    Publisher:  Butterworth-Heinemann/Elsevier, Amsterdam [u.a.]

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    Hochschule für Wirtschaft und Recht, Hochschulbibliothek, Campus Schöneberg
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  9. Geschlechterdifferenzierung in der Arbeitswelt
    unternehmenskulturelle Einflüsse und personalwirtschaftliche Gestaltungsoptionen
    Author: Albrecht, Victoria
    Published: 2007
    Publisher:  Lang, Frankfurt am Main

    Location:
    Staatsbibliothek zu Berlin - Preußischer Kulturbesitz, Haus Unter den Linden
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    Universität Potsdam, Universitätsbibliothek
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    Source: Staatsbibliothek zu Berlin
    Language: German
    Media type: Dissertation
    Format: Print
    ISBN: 9783631565063; 3631565062
    Other identifier:
    9783631565063
    RVK Categories: QV 020 ; MS 3050 ; QV 221
    Series: Schriften des Instituts für Unternehmensführung der Georg-August-Universität Göttingen ; 10
    Subjects: Geschlechterforschung; Arbeitswelt; Unternehmenskultur; Personalmanagement; Diversity Management; Gleichstellungspolitik; Gleichberechtigung; Deutschland; Sex role in the work environment; Diversity in the workplace; Personnel management
    Scope: 323 S., graph. Darst., 210 mm x 148 mm
    Notes:

    Zugl.: Göttingen, Univ., Diss., 2007
  10. Recruiting, retaining and promoting culturally different employees
    Author: Laroche, Lionel; Rutherford, Don
    Published: c 2007
    Publisher:  Butterworth-Heinemann, Amsterdam [u.a.]

    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention-part 1:... more

    Location:
    Universität Potsdam, Universitätsbibliothek
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    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention-part 1: manager-employee relations -- Retention-part 2: teamwork -- Promotion

     
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    Content information
    Source: Union catalogues
    Language: English
    Media type: Book
    Format: Print
    ISBN: 075068240X; 9780750682404
    RVK Categories: QV 578
    Subjects: Personalbeschaffung; Personalmanagement; Interkulturelles Management; Diversity in the workplace; Personnel management; Diversity in the workplace; Personnel management; Personalpolitik; Interkulturelles Verstehen
    Scope: XX, 297 S., graph. Darst., 23 cm
    Notes:

    Includes bibliographical references (p. 291-292) and index

    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention--part 1: manager-employee relations -- Retention--part 2: teamwork -- Promotion -- Conclusions
  11. Recruiting, retaining, and promoting culturally different employees
    Author: Laroche, Lionel; Rutherford, Don
    Published: 2007; © 2007
    Publisher:  Elsevier Butterworth-Heinemann, Amsterdam

    Part 1: Recruiting from a culturally diverse talent pool, Introduction: What are cultural differences, Screening resumes, Screening candidates, Probation period, Job search advice for employment in North America, Cross-cultural communication issues... more

    Location:
    Universität Potsdam, Universitätsbibliothek
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    Part 1: Recruiting from a culturally diverse talent pool, Introduction: What are cultural differences, Screening resumes, Screening candidates, Probation period, Job search advice for employment in North America, Cross-cultural communication issues Part 2: Retaining and promoting culturally different employees, Retention and promotion issues resulting from cultural differences, Manager-employee relationships, Teamwork, Promotion process, Conclusion: Benefits of cultural diversity. Appendixes. Index The USA and Canada welcomes every year significant numbers of immigrant professionals who have high levels of formal education (Bachelors, Masters and Ph. D.) as well as extensive experience; yet a significant fraction of these immigrants are unemployed or underemployed. The purpose of this book is to help US and Canadian organizations make full use of the significant human capital that immigrants represent. This book will help organizations: .Modify their recruitment and selection process to avoid rejecting culturally different candidates for reasons that are not related to their ability to do the job .Develop and promote culturally diverse employees to ensure that they retain and capitalize on the new ideas that these employees bring Highly- practical the book is divided into two parts:- The first part focuses on the recruiting process. It takes readers through the recruiting process used by most organizations and examines why cultural differences can throw this process off . The discussion is framed by an introduction explaining what cultural differences are and a description of cross-cultural communication issues and suggested solutions. .The second part examines the retention and promotion of culturally different employees. The turnover of culturally different people is often higher than average and they are proportionately less represented in the higher echelons of large organizations. The work examines the root causes of these issues and proposes solutions that individuals and organizations can implement. * This book focuses on the impact of cultural difference in the workplace and the challenges that immigrants and their employers experience as a result * Practical case studies incorporated throughout the text * How to attract, nurture and keep a diverse talent pool

     
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    Content information
    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9780750682404; 075068240X; 9780080468334; 0080468330; 9786610747511; 6610747512
    RVK Categories: QV 578
    Subjects: Personalbeschaffung; Personalmanagement; Interkulturelles Management; Diversity in the workplace; Personnel management; Multiculturalisme en milieu de travail; Personnel; BUSINESS & ECONOMICS; BUSINESS & ECONOMICS; Personalpolitik; Interkulturelles Verstehen
    Scope: 1 Online-Ressource (xx, 297 Seiten)
    Notes:

    Includes bibliographical references (p. 291-292) and index

    1. Introduction : culture and recruitment -- Culture defined -- National culture -- Iceberg analogy -- Culture is about making choices -- Generalizations and stereotypes -- Definitions and terms -- 2. Screening résumés -- North American recruitment and selection process -- Comparing North American recruitment and selection processes with other regions -- Résumé deferences across cultures -- Why culturally different résumés do not reach their target audience -- Action steps for the organization -- 3. Interviewing candidates -- Telephone interviews -- Face-to-face interviews -- Testing -- Action steps for the organization -- 4. Helping immigrants find jobs -- Who are you and how can you possibly help me? -- The résumé is not the first step in the process -- The job search -- Keeping in touch -- 5. Helping international new hires adapt to the organization -- Culture shock and adjustment -- New employee orientation, coaching, and support -- Summary -- 6. Cross-cultural communication -- Introduction to communication -- Nonverbal communication differences -- Verbal communication differences -- Written communication -- "The medium is the message" -- More communication ideas -- Summary -- 7. Retention, part 1 : manager-employee relations -- Hierarchy in manager-employee relations -- Cross-cultural feedback -- Summary -- 8. Retention, part 2 : teamwork -- Individualism -- Hierarchy -- Risk tolerance -- Issues of building cross-cultural teams -- Summary -- 9. Promotion -- Rewards and recognition -- Promotions -- How can culturally difference people reach their professional objectives in North American organizations? -- How can North American organizations help their culturally different employees reach their professional objectives? -- 10. Conclusions -- Individual employee and manager benefits -- Company benefits -- Final words of advice -- Appendix. Global and North American migration demographics
  12. Recruiting, retaining, and promoting culturally different employees
    Author: Laroche, Lionel
    Published: 2007
    Publisher:  Elsevier, Amsterdam [u.a.]

    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention-part 1:... more

    Location:
    Universitätsbibliothek Mannheim
    Inter-library loan:
    No inter-library loan

     

    Introduction: culture and recruitment -- Screening résumés -- Interviewing candidates -- Helping immigrants find jobs -- Helping international new hires adapt to the organization -- Cross-cultural communication -- Retention-part 1: manager-employee relations -- Retention-part 2: teamwork -- Promotion

     
    Export to reference management software   RIS file
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    Content information
    Volltext (lizenzpflichtig)
    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9786610747511
    RVK Categories: QV 578
    Subjects: Personalbeschaffung; Personalmanagement; Interkulturelles Management; Diversity in the workplace; Personnel management; Personalpolitik; Interkulturelles Verstehen
    Scope: XX, 297 S., graph. Darst.
    Notes:

    Includes bibliographical references and index
  13. Recruiting, retaining, and promoting culturally different employees
    Author: Laroche, Lionel; Rutherford, Don
    Published: 2007; © 2007
    Publisher:  Elsevier Butterworth-Heinemann, Amsterdam

    Part 1: Recruiting from a culturally diverse talent pool, Introduction: What are cultural differences, Screening resumes, Screening candidates, Probation period, Job search advice for employment in North America, Cross-cultural communication issues... more

    Location:
    Bibliothek LIV HN Sontheim
    Signature:
    Elsevier E-Book
    Inter-library loan:
    No inter-library loan

    Location:
    Universitätsbibliothek Mannheim
    Inter-library loan:
    No inter-library loan

    Location:
    Universität Potsdam, Universitätsbibliothek
    Inter-library loan:
    No inter-library loan

     

    Part 1: Recruiting from a culturally diverse talent pool, Introduction: What are cultural differences, Screening resumes, Screening candidates, Probation period, Job search advice for employment in North America, Cross-cultural communication issues Part 2: Retaining and promoting culturally different employees, Retention and promotion issues resulting from cultural differences, Manager-employee relationships, Teamwork, Promotion process, Conclusion: Benefits of cultural diversity. Appendixes. Index The USA and Canada welcomes every year significant numbers of immigrant professionals who have high levels of formal education (Bachelors, Masters and Ph. D.) as well as extensive experience; yet a significant fraction of these immigrants are unemployed or underemployed. The purpose of this book is to help US and Canadian organizations make full use of the significant human capital that immigrants represent. This book will help organizations: .Modify their recruitment and selection process to avoid rejecting culturally different candidates for reasons that are not related to their ability to do the job .Develop and promote culturally diverse employees to ensure that they retain and capitalize on the new ideas that these employees bring Highly- practical the book is divided into two parts:- The first part focuses on the recruiting process. It takes readers through the recruiting process used by most organizations and examines why cultural differences can throw this process off . The discussion is framed by an introduction explaining what cultural differences are and a description of cross-cultural communication issues and suggested solutions. .The second part examines the retention and promotion of culturally different employees. The turnover of culturally different people is often higher than average and they are proportionately less represented in the higher echelons of large organizations. The work examines the root causes of these issues and proposes solutions that individuals and organizations can implement. * This book focuses on the impact of cultural difference in the workplace and the challenges that immigrants and their employers experience as a result * Practical case studies incorporated throughout the text * How to attract, nurture and keep a diverse talent pool

     
    Export to reference management software   RIS file
      BibTeX file
    Content information
    Source: Union catalogues
    Language: English
    Media type: Ebook
    Format: Online
    ISBN: 9780750682404; 075068240X; 9780080468334; 0080468330; 9786610747511; 6610747512
    RVK Categories: QV 578
    Subjects: Personalbeschaffung; Personalmanagement; Interkulturelles Management; Diversity in the workplace; Personnel management; Multiculturalisme en milieu de travail; Personnel; BUSINESS & ECONOMICS; BUSINESS & ECONOMICS; Personalpolitik; Interkulturelles Verstehen
    Scope: 1 Online-Ressource (xx, 297 Seiten)
    Notes:

    Includes bibliographical references (p. 291-292) and index

    1. Introduction : culture and recruitment -- Culture defined -- National culture -- Iceberg analogy -- Culture is about making choices -- Generalizations and stereotypes -- Definitions and terms -- 2. Screening résumés -- North American recruitment and selection process -- Comparing North American recruitment and selection processes with other regions -- Résumé deferences across cultures -- Why culturally different résumés do not reach their target audience -- Action steps for the organization -- 3. Interviewing candidates -- Telephone interviews -- Face-to-face interviews -- Testing -- Action steps for the organization -- 4. Helping immigrants find jobs -- Who are you and how can you possibly help me? -- The résumé is not the first step in the process -- The job search -- Keeping in touch -- 5. Helping international new hires adapt to the organization -- Culture shock and adjustment -- New employee orientation, coaching, and support -- Summary -- 6. Cross-cultural communication -- Introduction to communication -- Nonverbal communication differences -- Verbal communication differences -- Written communication -- "The medium is the message" -- More communication ideas -- Summary -- 7. Retention, part 1 : manager-employee relations -- Hierarchy in manager-employee relations -- Cross-cultural feedback -- Summary -- 8. Retention, part 2 : teamwork -- Individualism -- Hierarchy -- Risk tolerance -- Issues of building cross-cultural teams -- Summary -- 9. Promotion -- Rewards and recognition -- Promotions -- How can culturally difference people reach their professional objectives in North American organizations? -- How can North American organizations help their culturally different employees reach their professional objectives? -- 10. Conclusions -- Individual employee and manager benefits -- Company benefits -- Final words of advice -- Appendix. Global and North American migration demographics