The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges...
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The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.Identifies
BALANCED SCORECARD STEP- BY- STEP FOR GOVERNMENT AND NONPROFIT AGENCIES; Contents; Preface; Acknowledgments; Chapter 1: Introduction to the Balanced Scorecard; Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors; Chapter 3: Before You Begin; Chapter 4: Training and Communication Planning for Balanced Scorecard Success; Chapter 5: Mission, Values, and Vision; Chapter 6: Strategy: The Core of Every Balanced Scorecard; Chapter 7: A Balanced Scorecard within Your Performance Management Framework; Developing Performance Objectives on a Strategy Map
Performance Measures, Targets, and InitiativesCreating Alignment by Cascading the Balanced Scorecard; Linking Resource Allocation to the Balanced Scorecard; Reporting Results; The City of Charlotte: A Balanced Scorecard Success Story; Sustaining Balanced Scorecard Success; Glossary of Key Balanced Scorecard and Performance Management Terms; Index;
