IT-Service-Management in der Praxis mit ITIL - Beims, Martin,Ziegenbein, Michael (Hanser, 2021)
10.3139/9783446464919
Keywords: ISO 20000; IT Service Management; ITIL; ITIL v4; ITSM; PRINCE2; FBITMETH: Scrum; Kanban & Co.; FBLEHR: Lehrbuch; INF2020; IT infrastructure library; IT infrastructure library 2011 Edition